Shipping policy

Delivery area
We ship to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

Shipping cost
Standard shipping: $0.00 USD. No minimum order is required for free standard shipping to eligible addresses.

Processing and delivery estimates
Order processing: 1-2 business days after order and payment confirmation.
Transit time after dispatch: 3-7 business days.
Estimated total delivery time: 4-9 business days, including processing and transit.

Business days are Monday through Friday, excluding U.S. federal holidays. Our order processing hours are 9:00 AM-6:00 PM (UTC-5), with a daily cutoff of 6:00 PM (UTC-5). Orders received after the cutoff, on weekends, or on holidays enter processing on the next business day.

Carriers and tracking
Shipments may be handled by USPS, DHL, UPS, or FedEx, depending on the package and destination. The selected carrier and tracking information will be provided when your order ships. Allow 24-48 hours after dispatch for the first tracking updates to appear.

Address changes and cancellations
Email info@dewberrygatesupply.com within 24 hours of placing your order if you need to change the delivery address or cancel. Include your order number. We cannot guarantee changes once fulfillment is underway, and a shipped order may need to be returned under our Refund Policy.

Delays and delivery issues
Delivery estimates are not guaranteed arrival dates. If we cannot ship within the stated processing period, we will notify you, provide a revised estimate, and give you the option to agree to the delay or cancel for a full refund. If the shipment is overdue, lost, or marked delivered but cannot be found, contact us so we can investigate with the carrier and arrange an appropriate resolution. You do not have to resolve a carrier claim on your own.

Damaged or incorrect items
Please inspect your order on arrival and report visible damage, a quality problem, or an incorrect item within 3 days of delivery. Include your order number and, if available, photos of the item and packaging. This reporting request does not remove rights for defects discovered later or rights provided by law.

Shipping support
Email: info@dewberrygatesupply.com
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.