Payment Policy

Currency and total cost
All prices and payments are in U.S. dollars (USD). Standard shipping is $0.00 for eligible destinations. Applicable sales tax and the final order total are displayed at checkout before payment. Purchases are one-time transactions; placing an order does not enroll you in a subscription.

Payment methods
Depending on availability for your checkout, payment options may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. Only methods displayed at checkout are accepted for that transaction. Digital wallets may depend on your device, browser, or account eligibility.

Payment processing
Payment is required before dispatch. Processing begins after the order and payment are confirmed. Payments are handled through the providers integrated into our Shopify checkout. We may contact you if order details require verification, but we will not ask you to email a full card number, security code, or banking password.

Declined or pending payments
If payment is declined, check your billing information and contact your card issuer or select another method shown at checkout. A pending authorization does not always mean a completed charge. If you suspect a duplicate payment, email us with the order number and transaction date; do not include sensitive card information.

Refunds
Approved refunds go back to the original payment method within a maximum of 5 business days after approval. Return eligibility and return shipping costs are explained in our Refund Policy. We do not charge a restocking fee.

Payment questions
Email: info@dewberrygatesupply.com
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.