Refund policy

30-day returns
You may request a return within 30 calendar days after delivery, including if you change your mind. To start a return, email info@dewberrygatesupply.com with your order number, the item you wish to return, and the reason. Contact us before sending the item so we can provide return instructions and identify your package correctly.

Return condition
For a change-of-mind return, the tray must be unused, clean, undamaged, and complete with any included components. Opening the packaging to inspect the item is allowed. Use the original packaging where possible, or equally protective packaging that prevents damage in transit. These condition requirements do not exclude an item that arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items
Please contact us within 3 days of delivery if you notice shipping damage, a quality problem, or an incorrect item. Send photos of the item and packaging if available, and retain the packaging while we review the issue. We will not reject an otherwise valid defect claim solely because it was reported after 3 days. Applicable consumer rights remain unaffected.

Return shipping costs
Change of mind, including choosing the wrong size, shape, or color: the customer pays the direct cost of return shipping. This cost is set by the carrier and depends on the package and service chosen; obtain a quote before mailing.

Confirmed quality problems, damage on arrival, or an incorrect item sent by us: Dewberrygate Supply pays return shipping. We will provide a prepaid label or arrange another return method at our expense. Contact us before paying for postage so we can arrange the return.

Restocking fee: $0. We do not charge a restocking fee or deduct the original free standard shipping cost from an eligible refund.

Return method and address
Returns are sent by mail or carrier following our instructions. Keep the tracking number and mailing receipt.

Dewberrygate Supply
108 ARLINGWOOD COURT
ELIZABETHTOWN, KY 42701
US

Refund review and timing
We will inspect your return and notify you of approval or explain any issue within 3 business days after receiving it. An approved refund covers the price paid for the returned item and applicable sales tax. For change-of-mind returns, postage paid directly to your return carrier is not refundable.

Approved refunds are returned to the original payment method and credited within a maximum of 5 business days after approval. If the refund is not visible after 5 business days, contact us so we can trace it with the payment provider. We do not require you to accept store credit in place of an approved refund.

Cancellations
Request changes or cancellation within 24 hours of ordering. We will accommodate the request if fulfillment permits. If a cancellation is approved before dispatch, we will refund the amount paid to the original payment method within 5 business days. Once shipped, the return process applies.

Exchanges
We do not offer direct exchanges. To choose a different item, request a return and place a separate order. This does not limit remedies required by applicable law.

Return support
Email: info@dewberrygatesupply.com
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays.