FAQ

1. What does Dewberrygate Supply sell?
We sell decorative trays for coffee tables, consoles, dressers, entryways, and ottomans. The collection includes round, square, and rectangular styles, with wood, MDF, and aluminum options. Each product page identifies the material and dimensions of that particular tray.

2. How do I choose a size?
Measure the surface where you plan to place the tray and check the listed overall dimensions, including the height. Leave space around the edges for comfortable placement and access. Dimensions are shown in inches and centimeters, and product weight is listed in lb / kg.

3. Are the vases, books, or other accessories included?
No. Unless the product description specifically lists additional contents, your purchase includes one decorative tray. Items used to style the photographs are not included.

4. Can I put food directly on a tray?
Treat the trays as decorative unless the individual product page expressly confirms suitability for direct food contact. Use separate food-safe plates or containers for food. Do not place a tray in a microwave, oven, or dishwasher unless the product's instructions specifically allow it.

5. How should I care for the tray?
Follow the care instructions for the particular material and finish. A soft, dry cloth is a suitable starting point for removing dust. Avoid soaking, harsh cleaners, and abrasive pads. Keep wood and MDF trays away from prolonged moisture, and do not place hot cookware directly on the surface.

6. Will the wood grain or finish look exactly like the photo?
Natural wood grain and distressed finishes may vary. Screens and lighting can also affect color appearance. If the item received differs materially from its description or you receive the wrong color or style, contact us.

7. Where do you ship?
We ship only to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

8. What does shipping cost, and how long does it take?
Standard shipping is free: $0.00 USD. Processing takes 1-2 business days, followed by 3-7 business days in transit. Estimated total delivery is 4-9 business days. Business days exclude Saturdays, Sundays, and U.S. federal holidays. Orders received after 6:00 PM (UTC-5) enter processing on the next business day.

9. How do I track my order?
We provide tracking information when your order ships. Allow 24-48 hours after dispatch for the first updates. Depending on the shipment, the carrier may be USPS, DHL, UPS, or FedEx. Contact us if tracking does not update or the package is overdue.

10. Can I change or cancel an order?
Email us within 24 hours of placing the order. We can make changes or cancel only when fulfillment permits. If the order has shipped, the return process applies.

11. Can I return a tray if I change my mind?
Yes. Contact us within 30 days after delivery. Change-of-mind returns must be unused, clean, undamaged, and complete; opening the packaging to inspect the tray is allowed. You pay return shipping. We do not charge a restocking fee.

12. What if my tray arrives damaged or is the wrong item?
Please email us within 3 days of delivery with your order number and photos if available. For confirmed damage, quality problems, or an incorrect item sent by us, we cover return shipping. The 3-day reporting request does not remove your applicable consumer rights or automatically exclude a defect discovered later.

13. When will I receive a refund?
We review returned items within 3 business days after receipt. Approved refunds are credited to the original payment method within a maximum of 5 business days after approval. Contact us if the credit is not visible after that time.

14. Do you offer exchanges?
We do not offer direct exchanges. Return the eligible item under our Refund Policy and place a separate order for the item you prefer.

15. What payment methods can I use?
Available options may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. The methods displayed at checkout determine what is available for your purchase. Prices are in USD, and applicable sales tax is shown before payment.

16. How can I contact customer service?
Email info@dewberrygatesupply.com. Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5). Closed: Saturdays, Sundays, and U.S. federal holidays.